When the RV industry enters an era of service competition, what truly moves users is not just the product, but ongoing companionship and protection. In 2026, New Gonow Group fully integrates the after-sales resources of its three major brands, with "New After-Sales, Heartfelt Service" as the core philosophy, ensuring every departure is backed by trustworthy support.

An RV is more than a travel tool—it is a mobile home that carries freedom, a sense of security, and belonging. Based on a deep understanding of RV living, New Gonow elevates after-sales service to a strategic brand level, breaking away from pure product competition and embedding long-term companionship and peace of mind into the brand's DNA, making service the most solid foundation of the brand.

To strengthen the service foundation, New Gonow relies on its large-scale RV manufacturing base in Tongxiang, Zhejiang, which serves as the group’s after-sales service headquarters. As the production source and technology hub for the three brands, the Tongxiang base leverages mature R&D systems, ample original spare parts inventory, and a professional technical team to provide nationwide users with OEM-standard, full-process technical support and service assurance, controlling service quality at the source.

With an integrated online and offline layout, New Gonow has built a comprehensive service network. The group collaborates with hundreds of authorized service outlets across the country, covering major domestic travel routes and RV enthusiast communities. Whether driving through popular campsites or remote scenic areas, users can access professional, authentic brand services within a reasonable service radius—ensuring no gaps in coverage and no shortage of support.

In terms of intelligent service upgrades, New Gonow is the first to integrate AI technology into the entire after-sales chain. Leveraging cutting-edge algorithms, it significantly improves response efficiency. Meanwhile, a 7×24-hour intelligent customer service system works in tandem with human agents to quickly address user needs around the clock, delivering more precise services and faster resolutions.

Moreover, New Gonow extends its services into the realm of "personalized upgrades." With the R&D and modification capabilities of the Tongxiang manufacturing base, the group offers users a range of upgrade benefits: from free design proposals to 20% off accessories and free labor, allowing RVs to evolve as family structures and travel habits change. Whether adding electrical capacity, optimizing storage space, or installing off-road kits, New Gonow meets user needs with flexible, customized solutions—truly achieving "one vehicle, a lifetime of journeys."

This integration of after-sales resources is not merely a merger of departments or a pooling of assets; it is a profound commitment to brand responsibility based on the RV lifestyle. Although the three brands under the group—Deye (luxury travel), Longtrui (national travel), and Yuejie (off-road travel)—have different market positions, their service standards are fully unified and service quality is upgraded simultaneously. The establishment of the group-level after-sales service center completes the fusion and elevation of service concepts, officially building an integrated lifecycle protection system for vehicles.

Unlike the industry’s conventional view of after-sales as a cost center, New Gonow insists on turning after-sales service into the brand’s "trust center." By streamlining after-sales processes, improving efficiency, and optimizing user experience, New Gonow is creating a perceptible, warm, and trustworthy brand service ecosystem. This protection is not passive repair but proactive care; not temporary remedy but lasting companionship.

From building each RV with heart to guarding every journey with dedication, New Gonow is achieving a new dimension of brand value. Going forward, New Gonow Group will continue to focus on user needs, leverage service capabilities as a lever, and steadily drive China’s RV industry from the "product era" into the "service era."

New Gonow: More than moving forward—protecting every departure.